Refund policy

Thank you for shopping with Chill and Quill Publishing!
We’re passionate about creating meaningful products that inspire young minds and hearts. If for any reason you’re not fully satisfied with your purchase, we’re here to help.

Physical Products (Books, Merchandise, Bundles)

You may request a return or exchange within 15 days of receiving your order if:

• The item arrived damaged or defective

• You received the wrong product

• The item is unused and in its original condition and packaging

To initiate a return, please email us at info@chillandquill.com with your order number, reason for return, and photos (if applicable).

Return shipping is the responsibility of the customer, unless the return is due to our error (damaged or incorrect items).

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 7–10 business days.

Non-Returnable Items

Please note that the following items are final sale and cannot be returned or refunded:

• Digital Downloads (ebooks, audiobooks, printable activities)

• Event or School Packages (author visits, classroom sets)

• Gift cards

• Custom or personalized items

Bundles & Gift Sets

To receive a refund for a bundle, all items included must be returned unused and in their original packaging. Partial returns from bundles are not accepted.

Damaged or Defective Items

We take pride in quality and want to make it right!
If your item arrives damaged or incorrect, please contact us within 5 days of delivery with your order number and clear photos of the issue.

Late or Missing Refunds

If you haven’t received your refund within 10 business days:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

If you’ve done all of the above and still haven’t received your refund, please email us at info@chillandquill.com.